Before depositing, verify whether the brand is available to you, confirm your eligibility and review the terms attached to any offer. Ontario restricts public advertising of inducements and bonuses to registered operators.
What Lunaris advertises—not a working code list
| Advertised offer | Stated wagering | What the listing does not establish |
|---|---|---|
| 400% Welcome Bonus | 30x | A working code, automatic activation or the amount to which wagering applies |
| 200% Reload Bonus | 20x | A working code, automatic activation or the amount to which wagering applies |
| 10% Bonus | 1x | A working code, automatic activation or the amount to which wagering applies |
The welcome banner does not state a bonus cap, free-spin allocation or qualifying minimum deposit. Do not turn the advertised percentage into a complete offer by assuming those conditions. An offer name is also not a promo code: copying “Welcome Bonus” into a field would not establish a valid claim.
For the advertised offers and their wider conditions, see the Lunaris bonus guide. The checks below focus on identifying the claim mechanism and avoiding an unsupported code assumption.
A code, referral tag and campaign activation are different
Use these distinctions when inspecting an offer. They describe what to look for, not confirmed features of the Lunaris registration or cashier screens.
| Element | What it means | What to confirm |
|---|---|---|
| Promo code | Text that offer instructions explicitly tell you to enter | The exact code, eligible offer, entry point and validity conditions |
| Referral or tracking tag | Information attached to a link to identify its referral or campaign | Whether the operator separately confirms any promotion is attached |
| Campaign activation | An instruction to select or activate a particular promotion | The required action and how acceptance will be confirmed |
| Code field | A place to enter a code, if such a field appears | Whether it is relevant to the selected offer; its presence alone does not make a code mandatory |
| Automatic offer | An offer applied without manual code entry | An explicit statement that this happens and the conditions that trigger it |
A link containing extra characters after the address is not, by itself, proof of bonus activation. Equally, reaching a promotions page does not prove an offer has been accepted. Keep the destination, referral information and promotion status as separate checks.
Check the destination and claim route before depositing
- Inspect the final addressThe official English-language destination is https://lunaris.casino/en. After following a promotion link, inspect the full address rather than relying on the link label or a familiar logo.
- Match the landing offer to its termsCheck that the promotion name, advertised percentage and wagering figure describe the same offer. A general promotions page is not confirmation of account-specific eligibility.
- Identify the required actionLook for an explicit instruction to enter a code, activate a campaign or accept an automatic offer. If the instructions are unclear, ask support rather than guessing a code or assuming no action is needed.
- Confirm how acceptance is shownAsk what confirmation you should receive and whether activation must happen before depositing. Do not use a payment as an experiment to find out whether a promotion applies.
- Save the terms before proceedingRetain the offer page, applicable conditions and any support confirmation together. They should identify the same promotion and explain the remaining eligibility and wagering conditions.
Check eligibility on your existing account
The published welcome restriction is one Welcome Bonus per household or IP—not simply one per account. A code, even if supplied directly by support, would not by itself establish that a shared-household or shared-IP situation qualifies.
- Check the household/IP restriction before treating an unused code as evidence of welcome eligibility.
- Lunaris prohibits bonus stacking. Ask which promotion would apply if another bonus is already active.
- Players must be 21+ or the legal gambling age in their jurisdiction, whichever is greater.
- Players are responsible for checking local legality. Lunaris’s terms allow suspension or termination for access from a restricted location.
- If an offer fails, ask support to review the existing account rather than opening another account to retry it.
For account setup questions, use the registration guide. An account being accessible does not answer the separate question of whether a particular promotion is available to that account.
Separate code expiry from bonus deadlines
Do not attach a validity period to a supposed Lunaris code without dated terms for that exact offer. “The code is accepted” and “there is still time to complete the bonus” are different questions. Ask support to distinguish the following deadlines rather than treating them as interchangeable.
- Claim deadline: when the code or campaign can last be accepted, including the applicable time zone.
- Qualifying-action deadline: whether a deposit or another stated action must occur before the offer closes.
- Bonus-use deadline: whether credited funds have a separate expiry.
- Wagering deadline: whether turnover must be completed within a specified period and what starts that period.
- Effect of expiry: what happens to unused bonus funds and associated winnings under the offer terms.
These are questions to resolve, not asserted Lunaris deadlines. Save the dated answer alongside the offer. If a code is described as expired, request the terms governing that result; do not assume a different code will restore eligibility.
Document the conditions that matter after activation
A successful claim is not the same as an unrestricted cash balance. Lunaris’s general rules describe bonuses as sticky and state that real cash is used before bonus funds. Record how the selected offer treats withdrawals, remaining bonus funds and associated winnings before accepting it.
| Record | Lunaris-specific reason |
|---|---|
| Offer name, page address and dated copy | The welcome, reload and other advertised bonus have different wagering figures. |
| Wagering multiplier and calculation base | The general default is 20x deposit plus bonus, while the welcome banner states 30x. |
| Qualifying deposit and bonus cap | The welcome banner does not state these; payment minima do not establish promotional qualification. |
| Eligible games and contribution rules | General rules assign different wagering contributions by game type. |
| Maximum winnings and any offer-specific exception | The published per-bonus maximum win is $5,000 unless the promotion states otherwise. |
| Activation confirmation and deadlines | Retain the exact instructions and any account-specific answer from support. |
Keep game restrictions with the code instructions
The same rules also state that there are no bonuses on live casino games. Do not interpret the live contribution figure as permission to use a particular bonus there; obtain a clear eligible-games answer for the offer.
Do not confuse payment minima with offer qualification
Published deposits start at $50 for cards, Apple Pay, Google Pay and PayPal, and $20 for crypto. Those are payment minima, not confirmation of the deposit required to qualify for the welcome promotion. Check both conditions before paying; the payments guide covers the payment side separately.
Troubleshoot without another deposit or account
| Situation | Next check | Avoid assuming |
|---|---|---|
| A code is rejected | Retain the exact message and ask support about the code, offer, validity and account eligibility. | That an alternative spelling or another deposit will fix it. |
| A referral link opens the site but no offer is confirmed | Check the destination and ask whether the link has any promotion attached. | That referral tracking equals activation. |
| No code field is visible | Ask whether the offer uses another activation method and when it must be completed. | That a code is mandatory—or that the offer is automatic. |
| Another bonus is already active | Ask how the no-stacking rule affects the intended offer. | That accepting a new promotion leaves the existing one unchanged. |
| Terms show different wagering figures | Request the selected offer’s multiplier, calculation base and governing terms. | That the most favourable figure necessarily applies. |
| A shared household or IP may affect eligibility | Request an eligibility review on the existing account. | That a fresh account or code bypasses the welcome restriction. |
Lunaris lists live chat as available 24/7 and email support at support@lunaris.casino. Send the offer name, page address, date and time, exact error wording and the action you took. Ask for written confirmation of eligibility and activation before making any further payment. See Lunaris support for contact details.
Read the responsible gambling guide for further guidance.
Lunaris promo-code FAQ
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Can another person in my household claim the welcome offer?
Is the $50 payment minimum the welcome-bonus minimum?
What should I save if an offer is disputed?
This is an independent informational guide and is not affiliated with Lunaris Casino.