New players may also need KYC before their first withdrawal. The exact identity, address and payment documents accepted are not documented, so confirm the operator’s current requirements before sending personal information. Its stated KYC completion time is usually within 24 hours in most cases, rather than a firm deadline.
When does Lunaris check your account?
The operator describes separate stages: an internal review of new accounts before play, and possible KYC for new players during withdrawal. An internal review does not necessarily mean a document upload. Lunaris does not document whether every customer must submit documents at registration or provide a complete list of triggers for additional checks.
- Age eligibility: Lunaris requires players to be 21 or the legal gambling age in their jurisdiction, whichever is greater.
- Location eligibility: the terms make players responsible for checking local legality and say access from a restricted location may result in account suspension or termination.
Check eligibility before opening or funding an account. For the account-opening topic, see the Lunaris registration guide.
Which verification documents are required?
KYC means “know your customer”: checks used to establish who holds an account. Identity, residence and payment ownership are different verification questions. The categories below explain those distinctions; they are not a list of documents Lunaris requires.
| Check | General purpose | What to confirm with Lunaris |
|---|---|---|
| Identity and age | Establish the account holder’s identity and age. | The accepted-document list is not documented. Ask which document and which details must be visible. |
| Residential address | Check the address associated with an account. | Whether address evidence is required, accepted document types and any document-age requirement are not documented. |
| Payment ownership | Establish a connection between the account holder and a payment method. | Whether evidence is required for your method, and what may be concealed, are not documented. |
| Additional checks | Resolve questions that remain after an initial review. | Any selfie, video or other additional verification requirement is not documented. Follow the operator’s actual request. |
Prepare and submit: a practical checklist
This is a preparation checklist, not a documented Lunaris upload procedure. Its submission route, accepted file formats and upload limits are not documented; check the operator’s current instructions.
- Confirm that the request is genuineOpen the official Lunaris site at https://lunaris.casino/en yourself and check the request through an authenticated account or official support. Avoid unsolicited document-upload links.
- Get the exact requirementsAsk which checks remain outstanding, what evidence is accepted and which details must be readable. Clarify any validity, completeness or redaction requirements before preparing files.
- Review your account detailsCompare the requested evidence with the information on your account. If there is a spelling error or outdated detail, ask how to correct the account rather than editing a document.
- Confirm the submission channelAsk where the operator wants documents submitted. Do not assume that a support email address or live chat is also an authorised document-delivery route. Follow the confirmed instructions.
- Keep a record of the submissionSave any confirmation or case reference and note what was requested and submitted. In follow-up messages, use the reference rather than repeatedly attaching sensitive files unless asked.
How long does KYC take, and what can delay it?
Lunaris’s payments guidance says KYC is usually completed within 24 hours in most cases. This concerns verification, not the full period between requesting a withdrawal and receiving funds. A fixed approval deadline and detailed delay policy are not documented; ask the operator for the current estimate for your case.
In general, verification can take longer when evidence is unreadable, incomplete, inconsistent with account details or needs clarification. These are common explanations, not confirmed reasons for a particular Lunaris delay.
- Ask whether the submission has been received and whether anything remains outstanding.
- Ask whether the case is awaiting review or requires action from you.
- Request a case reference and an updated estimate rather than treating the usual completion time as a deadline.
Verification, payouts and account limits
Lunaris documents withdrawal requests through the Cashier’s Payout tab, followed by an email verification step. Confirming an email and proving identity serve different purposes; completing the email step does not establish that every KYC requirement has been satisfied.
Daily, weekly and monthly withdrawal limits are set per account and shown in the Cashier. No site-wide figure is documented. Check your account’s displayed limits rather than assuming successful verification removes them. See the withdrawal guide for the separate cash-out process.
Get help without exposing unnecessary information
Lunaris lists live chat as available 24/7 and gives support@lunaris.casino for email support. These are contact options, not documented document-submission routes. Use them to clarify the request and obtain the appropriate current instructions. The support guide covers contact options.
Lunaris verification FAQ
No matching questions found.
Does every new account have to upload documents before playing?
What if I cannot provide the requested evidence?
Should I resend documents if verification is delayed?
Will verification increase my withdrawal limit?
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